Facilitation
The right session can change everything.
Bespoke facilitation for leadership teams and organisations navigating transformation - designed to unlock what's stuck, surface what's unsaid, and move your people forward.
Not a workshop.
A turning point.
Most teams know when something isn't working. The meetings go in circles. People nod in the room and check out in the corridor. The difficult conversations keep getting postponed.
This isn't a planning problem. It's a people problem.
We design and facilitate sessions that create genuine safety for honest conversation and enough structure to turn that conversation into real momentum. Every session is built around what's actually happening in your team, not a generic agenda pulled from a shelf.
Your programme had a plan. Reality had other ideas.
Programme Reset
You're a few months in. The team that felt aligned at kick-off has started to fragment. Meetings go in circles. People are nodding but not committing. Budget has shifted, roles have blurred and somewhere along the way, momentum quietly disappeared.
A Programme Reset is a bespoke half or full-day session for the leadership team of a transformation programme that has lost direction, alignment, or trust. Not a generic workshop a focused, facilitated experience built around what's actually happening in your programme.
So your team can say the things that haven't been said, find shared direction, and move forward with clarity.
What's included:
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A discovery conversation beforehand
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Bespoke session design for your team and challenges
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Expert facilitation — creating safety for honest conversation
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Post-session summary: what surfaced, what was decided, next steps
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Optional: pre-session pulse interviews with key team members
What you leave with:
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A leadership team that is genuinely realigned
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The difficult conversations have happened
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Clear roles and shared direction
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Confidence that your programme *and your people* are back on track
Facilitation explained
Facilitation is about a specific session or outcome. We will come in with a designed agenda, that we guide the group through it, and everyone leaves with something concrete, such as; a decision made, a problem solved, a reset achieved. We're the expert in the room leading the process. Your goal (tends to be): "we need to resolve this thing."
For teams who want to define who they are - not just what they do.
How We Show Up
High-performing teams don't happen by accident. They have a shared sense of identity: a clear understanding of what they stand for, how they want to work together, and how they show up for each other and the wider organisation.
How We Show Up is a bespoke half-day session that helps your team do exactly that. Whether you're newly formed, recently restructured, or simply ready to be more intentional about your culture - this session gives you the space and structure to define your team brand from the inside out.
You'll leave with something real and usable: a shared set of values, ways of working, and a team charter your people actually helped create — which means they'll actually use it.
What's included:
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A discovery conversation with the team lead beforehand
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Bespoke session design built around your team's context and stage
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Expert facilitation — creating the safety for honest, generative conversation
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A Team Charter: your values, commitments and ways of working, captured and formatted after the session
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Optional: a short follow-up check-in 4–6 weeks later to see how it's landing
What you leave with:
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A team that has genuinely shaped its own identity — not had one handed to them
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Shared language for how you work together
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A living document to onboard new members, navigate conflict, and hold each other to account
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A stronger foundation for everything that comes next
Other ways we can facilitate
Beyond the Programme Reset and How We Show Up - we also design and facilitate sessions for teams at all kinds of moments - not just when things go wrong.
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Leadership team away days and offsites
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Team reset and reconnection sessions
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Strategy and direction-setting workshops
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Culture, values and ways-of-working sessions
Every session is designed from scratch for your context.
Get in touch to talk through what you need.
You're in experienced hands.
Lucy Hornsby is a qualified facilitator and coach with over 15 years working inside large-scale corporate transformations at Harrods, Selfridges, BT, Charlotte Tilbury, John Lewis, Virgin Media O2 and more. She's been in the room when programmes lose their way and she knows what it really takes to course correct.
Tell us a little about you, your business and what outcome you're after.
Email: lucy@lightsparkgroup.com