Tech keeps shifting. We help people shift with it.
Light Spark Group is here for the moments when technology moves faster than your organisation can keep up. We work across a diverse portfolio of tech transformations: translating the complicated, calming the chaos, and making sure your people feel equipped rather than overwhelmed.
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We’re a tech change & comms and enablement & education consultancy.
That means no jargon-filled decks, no vague promises, and no "transformation theatre." Just clear guidance, honest conversation, and the kind of support that helps real people make real progress.
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Here’s what we do:
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Shape a narrative that cuts through noise and gives everyone a steady direction
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Turn tech transformations into something relatable, not intimidating
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Help leaders communicate with confidence, clarity, and credibility
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Bridge the gap between technical detail and everyday understanding
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Keep teams aligned, informed, and able to move even when things get messy.
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Tech change doesn’t have to feel like a shockwave. With the right story, the right support, and the right energy, it becomes something people can actually get behind.
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Light Spark Group brings that, well... spark.
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Our Approach:
a) Core message first - We’ll help you answer: What exactly is this change? Why does it matter? And how does it impact you? Then we wrap it all up in one punchy, memorable line.
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b) Process shines through - We’ll show you the how behind our approach short, simple steps that give you clarity and confidence about what to expect.
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c) Stories, not slogans - We anchor your change story in your people’s experience. Simple, vivid examples and real-life impact, no bland buzzwords or empty promises.
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d) Social proof that matters - We weave in quotes, case snapshots and data to prove it works, so you can show (not just tell) that change really does happen for the better.
What sets us apart?
We speak human, not hype. We know that tech can get noisy fast. We cut through that noise with clear, grounded communication that actually lands with people.
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We blend strategy with sleeves-rolled-up delivery. You’re not getting a deck and a farewell. We stick around to make sure the change works in practice - in the room, in the workflow, in the culture.
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We stay honest when things get messy. Tech transformation never runs in a straight line. We’re upfront, steady, and unflappable, helping you navigate uncertainty without the drama.
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We translate complexity into clarity. Whether it’s AI, automation, or the next wave of emerging tech, we make it understandable, relatable, and actionable for everyone.
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We prioritise people over process. Transformation only sticks when humans are on board. Everything we do starts with empathy, behaviour, and lived experience - not just frameworks.
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We energise your change, not exhaust it. Momentum matters. We help you build it, keep it, and use it to move your organisation in ways that feel smart, sustainable, and genuinely exciting.
Happy Clients
"I highly recommend working with Lucy, I’ve been beyond impressed with her capabilities since day one! She is top of her game, incredibly proactive, emotionally intelligent, selfless & helpful, has a wide range of knowledge, confident to say what needs to be said, and gives it her all. Genuinely one of the best people I’ve ever had the pleasure to work alongside."
Sam Ringrose
Ops Excellence Professional
"Lucy has an incredible way of instilling confidence. She sees possibilities where others see roadblocks and brings a contagious positive energy to every situation. Her passion for helping people and organizations grow is inspiring, and she has a unique ability to turn even the toughest challenges into opportunities for progress."
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Rob Handzel
Director
"Beyond her expertise, Lucy's communication skills, professionalism, and ability to foster collaboration set her apart. She doesn't just offer solutions—she empowers teams to embrace change confidently. I highly recommend Lucy to any organisation looking to enhance efficiency and implement sustainable improvements.
Thank you, Lucy, for your dedication and impact!"
James Sprenger
MD
"I have worked with Lucy for just over 6 months in the context of the BT Digital DevSec Ops Transformation programme. From our first meeting I’ve found Lucy to be extremely personable, authentic, honest and a great communicator. She is clearly comfortable working in large change and transformation programmes, bringing energy and empathy which has been appreciated by our colleagues. Lucy has brought creative ideas to engage colleagues on our journey and has pro-actively contributed to training, newsletter and digital content. Lucy is a strong collaborator and has leveraged her service experience to help organise and drive forward requirements workshops She has also supported the team with the consolidation of use cases, underpinning non-functional requirements for vendors. In summary. It’s a pleasure working with Lucy, and I would recommend her for any similar roles focusing on Change, Communication and Adoption"
Ed Moody
Programme Manager BT
"Lucy has been an outstanding colleague to collaborate with—always proactive, customer-focused, and forward-thinking. Throughout the programme, she has seamlessly taken on multiple change roles, all aimed at embedding security across the entire software development lifecycle.
Her professional and positive approach makes her a pleasure to work with. Deadlines are consistently met, and her contributions are always valued and respected. It’s been a genuine joy partnering with Lucy to produce a range of artefacts and communications that have elevated the visibility and progress of our cross-group initiative e.g. scoping, terms of reference, cross department communication progress bulletins and creation of a comms plan."
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Damon Kumi
Senior BA - BT
"I have had the pleasure of being part of the End to End Process and CI team. Lucy heads up the team and brings a wealth of experience and positive energy. Lucy is passionate about our brand and has our customers at the heart of everything she does.
Her drive and infections personality has helped me progress within my chosen area and Lucy continues to offer support and guidance."
Dexter Martindale
Problem Manager