The thread I couldn't ignore. Thirteen years in a perm IT roles will teach you a lot. I went from IT Service Desk to Service Delivery Manager to heading up departments for brands like Harrods, Selfridges and VMO2. I learned the technical side. I learned how organisations work, how people work, and how to lead change in environments that do not always make it easy. In 2023 I made the decision to go and work for myself, and since then I have worked with the likes of John Lewis,