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People, Process and Technology for IT Service & Support teams

Welcome to our 'About Us' page! This is where you can find out more about who we are & what we do. 


At Light Spark Group, we specialise in sparking transformative changes within IT Service Management (ITSM) and leadership development.


As our name suggests, we strive to be the initial light of dawn, illuminating new possibilities and insights for our clients. Our approach is centred on the "light bulb moments"—that instant of clarity and inspiration that propels organisations and people forward.

With a robust portfolio of accreditations, including ITIL 4, Humanising IT, and ICF Coaching, our team is uniquely equipped to offer comprehensive consulting and coaching services. We blend industry best practices with innovative strategies to tailor our services to the specific needs of each client. Our goal is not just to consult, but to coach leaders and teams to harness their potential and drive meaningful change.

Light Spark Group is also fully insured, providing our clients with the assurance they need to engage with us confidently. Whether you're looking to refine your ITSM processes or elevate your leadership capabilities, we're here to light the spark that leads to lasting growth and success.


Discover how Light Spark Group can illuminate the path to your organisation's future.


Contact us, and let's create those pivotal light bulb moments together.


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Lucy Grimwade 

  • LinkedIn

Founder & Lead Consultant 

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Sophie Hussey 

  • LinkedIn

IR35 Sub: ITSM & Leadership Consultant


Hi, I'm Lucy 👋 


In 2023, I made the bold step and moved full-time into the freelance space – allowing me capacity to work on co-authoring my first book plus time for involvement in various thought leadership projects.

As well as the Founder of Light Spark Group - The Global ITSM & Leadership Consultancy for IT Service & Support.  I am also one of the three Co-Founders of Women of ITSM which is officially launching this Summer 2024. ​

Career Trajectory 

My career and business is driven by my belief in PEOPLE, passion for PROCESS & experience in TECHNOLOGY, which I use as part of innovation across the work I do.


I have worked in global businesses across multiple industries including Banking, Retail and Telco. I have led cross-functional & international teams as well as worked on multi-million dollar projects as well as NDA transformation programmes. 

Businesses I've worked in are:​

TJX Global, Harrods, Selfridges and John Lewis. 

Oxford University 

Managed Service Providers (NDA'd) and Virgin Media O2 

esure, Equiniti and Investec 

In 2017, I faced a turning point in my world when I was confronted with a mental health challenge that forced me to re-evaluate my career and priorities. Inspired by my own experience and the desire to help others overcome similar challenges, a year later, I qualified as an ICF Coach - which also gave me the confidence and ambition to be where I am today - running my own thing. 

Projects & Publications

Alongside my BAU, I have been and continue involved in various projects and publications: 

Host - Talk Female Friday

Co-Host - Careers & Coffee 

Co-Author - What is Allyship? 

Career Column - LinkedIn Articles 

Contribution to 'An Education in Service Management' by David Barrow. 

IIL Monthly Blog Author 

On a personal note

Although you'll find me just west of London with my husband and our cockapoo where we go for long walks, cook and trying our hand at interior design - as a family we dream of moving abroad one day. We totally see ourselves living in New York, sipping coffee/pup-cups (IYKYK) and walking around central ​park. 

I hope this gives you a small snap-shot to who I am. 

Speak soon, 


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