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Clients will receive a client agreement on confirmation of services booked. Part or full payment must be received at least 72 hours prior to first session/session taking place.

If payment plan agreed, details will be in writing on the client agreement. 

Sessions are not confirmed until deposit/part or full payment has been received.

Cancellation of booking with less than 48 hours’ notice will be charged at 100 per cent of the fee. Sessions & engagements can be amended or moved with no less than 24 hours’ notice free of additional charge. If amended or rebooking, the session must take place within 6 months of the date of the original booking.

If WE cancels a session due to health or personal reasons, the session  will be rebooked as priority at the earliest convenience. We will endeavour to give no less than 24 hours’ notice. On occasion where this has not been possible, a 10% discount will be applied to your total fee. This discount will not cover cancellations taking place for any other reason – ie, national lockdown, act of God. Where lockdown occurs prior to an in-person appointment, your session will be held online.

Refund policy – in the unlikely event that you are unsatisfied with the service provided, you must inform us within 48 hours of the session taking place. We will then work with you to find a solution. 

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