Change Consultancy
Our Change Consulting Service guides you through different phases, helping you and your teams to embrace new directions with clarity and confidence.
We understand that change isn’t just another process.
It’s a journey that requires careful planning, clear communication, and genuine engagement.
We’re here to ensure that change feels less like a disruption and more like an opportunity for growth 🌱.
Here’s how we make that happen 💥
📍Preparing for Change
Laying the Groundwork for Success
Successful change starts with strong preparation. We help you build a foundation that sets clear expectations, establishes goals, and addresses potential challenges before they arise. By engaging stakeholders early on, we ensure everyone is aligned with the change vision, creating a unified front from the start.
Our Approach:
-
Conduct readiness assessments to gauge organisational preparedness
-
Identify key stakeholders and establish roles and responsibilities
-
Define clear objectives and key performance indicators (KPIs) for tracking success
📍Awareness
Creating Clarity and Understanding
For change to succeed, people need to understand why it’s happening. We focus on raising awareness, explaining the purpose of the change, and how it benefits both the organisation and individuals. Our awareness strategies engage your team from the outset, helping to create a sense of purpose and unity around the transition.
Our Approach:
-
Develop targeted awareness campaigns that highlight the need for change
-
Host kick-off meetings and workshops to introduce the change initiative
-
Craft clear, accessible messaging that outlines what’s changing, why, and how it will impact each team
📍Training
Building the Skills for Success
Change often requires new skills or a shift in existing practices. We provide tailored training programmes that equip your team with the knowledge, tools, and confidence to thrive in the new environment. Through our training, we ensure that individuals are not only prepared but feel empowered to succeed.
Our Approach:
-
Design training sessions that address specific skills and knowledge gaps
-
Utilise hands-on exercises and real-world scenarios for effective learning
-
Provide ongoing support resources, from training guides to refresher courses
Need support with your change programme? Email us for more information on how we can help.
📍Communication
Consistency Across All Channels
Clear communication is the backbone of effective change management. Our communication packs offer all the resources you need to deliver consistent messaging across every team and channel. From emails to presentations, we create customised materials that keep everyone informed, engaged, and motivated.
Our Approach:
-
Develop communication materials, including email templates, FAQs, and guides and processes
-
Ensure consistent messaging with clear, concise, and visually appealing content
-
Tailor comms for different audiences to maximise understanding and buy-in
📍Stakeholder Mapping
Building Support and Accountability
Every change initiative relies on support from key stakeholders. We conduct thorough stakeholder mapping to identify individuals and groups who play critical roles in the change process. By understanding their needs and influence, we ensure everyone is informed, engaged, and accountable throughout the transition.
Our Approach:
-
Identify primary and secondary stakeholders and their interests
-
Develop engagement strategies for each stakeholder group
-
Create feedback mechanisms to capture stakeholder insights and concerns
📍 Process Mapping
Ensuring X goes to Y
We bring clarity to complexity by creating visual representations of your processes. Our process mapping helps you understand the steps, people, and systems involved in your workflows, uncovering inefficiencies and opportunities for improvement.
Our Approach:
-
Engaging your team to co-create accurate, practical process maps.
-
Leveraging metrics to identify bottlenecks and optimise workflows.
-
Delivering clear documentation and improvement recommendations to support change implementation.
📍Sustaining Change
Ensuring Long-Term Success
Our work doesn’t end when the change is implemented. We focus on sustaining change over the long term, reinforcing the transformation through follow-up initiatives and continuous improvement. By keeping a pulse on how the change is adopted, we can make adjustments and support your team as they adapt to new ways of working.
Our Approach:
-
Monitor progress with regular check-ins and feedback sessions
-
Identify areas for improvement and address challenges as they arise
-
Provide ongoing support resources, including coaching and refresher training
Need support with your change programme? Email us for more information on how we can help.
Happy Clients
"I highly recommend working with Lucy, I’ve been beyond impressed with her capabilities since day one! She is top of her game, incredibly proactive, emotionally intelligent, selfless & helpful, has a wide range of knowledge, confident to say what needs to be said, and gives it her all. Genuinely one of the best people I’ve ever had the pleasure to work alongside."
Sam Ringrose
Ops Excellence Professional
"Lucy has an incredible way of instilling confidence. She sees possibilities where others see roadblocks and brings a contagious positive energy to every situation. Her passion for helping people and organizations grow is inspiring, and she has a unique ability to turn even the toughest challenges into opportunities for progress."
Rob Handzel
Director
"Beyond her expertise, Lucy's communication skills, professionalism, and ability to foster collaboration set her apart. She doesn't just offer solutions—she empowers teams to embrace change confidently. I highly recommend Lucy to any organisation looking to enhance efficiency and implement sustainable improvements.
Thank you, Lucy, for your dedication and impact!"
James Sprenger
MD